Sales: Place your order online 24 hours a day, 7 days a week. Our
shopping cart is safe, secure and 128bit encrypted. Warehouse receives order
instantly and ships order within 1-2 business days. For bulk orders and
specific questions regarding our items you can call customer support Mon-Fri
9-5MST. Ensure your question is handled by the right product specialist
Shipping: We offer two types of shipping with UPS. Ground and UPS 3 Day Select. Shipping and handling charges are determined by the merchandise weight and location from the location(s) of the warehouse to your address. Most items ship within 1-2 business days then allow the shipping time of your choice. Some items may require a signature for delivery. All orders are subject to verification.
Tracking: Please allow up to 3 business days for your tracking number to arrive by email. They are automatically generated and forwarded from the warehouse to the email address you provided in the order form. Please use the tracking # that has been sent via email to determine when your package will arrive or the status of your order when shipped.
Exchange Damaged Item: You must notify us within 3 business days upon receiving any damaged or defective item. After notifying us regarding any damaged received item, simply repack the product for pick up. If we are not contacted within 3 days, we can not guarantee a replacement or credit. We will have the warehouse issue a UPS pick up. This means all you would need is to have the item put in its original packaging, taped up and ready for the the pick up by the driver of the notified carrier service (UPS). The call tag is usually issued within 3 days of notifying us. Once the call tag is issued, it takes approximately 1-3 business days for them to arrive. They operate on their own hours of operation and schedule. Upon arrival at the warehouse, a new item will ship, if a replacement has been requested. Please allow 10 days for this process to cycle and your new item to arrive. If after 14 days, if you have not notified us by email, we will be unable to assist you for an exchange or replacement.
Returns: YES! Satisfaction Guaranteed You have 21 days from delivery to return your purchase for any reason if you are not 100% satisfied. FULL REFUND(excludes shipping costs) and there are
No Restocking Fees. Customer is responsible for return delivery. We can no longer process exchanges or returns for the holidays of 2007. Do not send item back to the address listed on our site. You must obtain a return authorization which is issued through the returns department before sending the item back. Without an RA# our warehouse will not be able to verify from whom the item is being returned or which store the item was originally purchased. This will delay the credit process to you. Once you receive the RA# and return address, you must send the item back within the 21 days upon receiving the item, in order to receive a full refund. Once you have obtained an RA# and returned the item please email us with the tracking # or return information, and we will be able to expedite your return credit. After 21 days, upon receiving the product, no returns or exchanges are accepted.
Customer Service: 1-406-600-3733
Shipping: We offer two types of shipping with UPS. Ground and UPS 3 Day Select. Shipping and handling charges are determined by the merchandise weight and location from the location(s) of the warehouse to your address. Most items ship within 1-2 business days then allow the shipping time of your choice. Some items may require a signature for delivery. All orders are subject to verification.
Tracking: Please allow up to 3 business days for your tracking number to arrive by email. They are automatically generated and forwarded from the warehouse to the email address you provided in the order form. Please use the tracking # that has been sent via email to determine when your package will arrive or the status of your order when shipped.
Exchange Damaged Item: You must notify us within 3 business days upon receiving any damaged or defective item. After notifying us regarding any damaged received item, simply repack the product for pick up. If we are not contacted within 3 days, we can not guarantee a replacement or credit. We will have the warehouse issue a UPS pick up. This means all you would need is to have the item put in its original packaging, taped up and ready for the the pick up by the driver of the notified carrier service (UPS). The call tag is usually issued within 3 days of notifying us. Once the call tag is issued, it takes approximately 1-3 business days for them to arrive. They operate on their own hours of operation and schedule. Upon arrival at the warehouse, a new item will ship, if a replacement has been requested. Please allow 10 days for this process to cycle and your new item to arrive. If after 14 days, if you have not notified us by email, we will be unable to assist you for an exchange or replacement.
Returns: YES! Satisfaction Guaranteed You have 21 days from delivery to return your purchase for any reason if you are not 100% satisfied. FULL REFUND(excludes shipping costs) and there are
No Restocking Fees. Customer is responsible for return delivery. We can no longer process exchanges or returns for the holidays of 2007. Do not send item back to the address listed on our site. You must obtain a return authorization which is issued through the returns department before sending the item back. Without an RA# our warehouse will not be able to verify from whom the item is being returned or which store the item was originally purchased. This will delay the credit process to you. Once you receive the RA# and return address, you must send the item back within the 21 days upon receiving the item, in order to receive a full refund. Once you have obtained an RA# and returned the item please email us with the tracking # or return information, and we will be able to expedite your return credit. After 21 days, upon receiving the product, no returns or exchanges are accepted.
Customer Service: 1-406-600-3733
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